1. About this policy
Best Trailer Supply operates besttrailersupply.com and serves customers in the United States. This policy explains the personal information used when you browse, submit an order request, contact us or subscribe to updates. Our business address is 3082 Duce Road, Kenockee, MI 48006, United States.
For privacy questions or requests, email info@besttrailersupply.com, call +1 (810) 372-7159 or write to our business address.
2. Information we collect
| Information | Examples and source |
|---|---|
| Contact and delivery details | Name, email, phone, street address, city, state and ZIP code that you provide. |
| Order and service details | Items, quantities, order amount, delivery notes, payment status, returns and warranty communications. |
| Payment records | Bank-transfer references and payment confirmations needed to match payments and refunds to orders. Checkout does not collect card numbers or banking login credentials. |
| Messages and preferences | Contact-form messages, emails, information shared during support calls and newsletter signup preferences. |
| Technical information | IP address, device and browser information and pages requested, recorded by our hosting provider to operate and protect the website. |
| Shopping cart | Trailers and quantities saved in your browser so your cart can persist between visits. |
Information comes from you, your browser, payment confirmations and service providers helping with your order. Please do not include Social Security numbers, banking passwords or other unnecessary sensitive information in order notes or contact messages.
3. How we use information
- Review order requests, confirm payment, deliver products and send order updates.
- Answer product questions and handle returns, refunds and warranty service.
- Maintain business records, resolve disputes and meet applicable legal obligations.
- Protect the website and investigate fraud or misuse.
- Send requested marketing updates and maintain unsubscribe preferences.
4. Services that receive information
Information is shared as needed for the following purposes:
- Form and email services: checkout requests, contact messages and newsletter signups are submitted through our secure form-delivery service and emailed to our team.
- Banks and payment services: to confirm transfers and process refunds.
- Delivery carriers: contact information, delivery addresses and instructions needed to deliver your order.
- Manufacturers and repair providers: information needed to resolve product and warranty issues.
- Hosting and technical providers: information needed to operate and protect the website and communications.
- Professional advisers or authorities: information needed for business records, legal obligations or resolving claims.
We do not sell personal information, and the website does not load advertising or analytics tags.
Service providers may process information where they operate. This policy does not promise that all information is stored exclusively in the United States.
5. Retention
We keep order, payment and service records for as long as needed to fulfill orders, support warranties, resolve disputes and meet applicable tax and recordkeeping requirements. Marketing preferences are retained so we can honor your choices, including a record of an unsubscribe request. Browser storage has separate lifetimes described in our cookie policy.
6. Privacy requests and state rights
You can contact us to request access to, correction of or deletion of personal information, or to stop marketing messages. Depending on your state and which privacy laws apply to our business, you may also have rights to a portable copy, to opt out of sale, sharing or targeted advertising, to limit certain sensitive information uses, and to appeal a denied request. Applicable exceptions may require us to retain some records.
Send a request to info@besttrailersupply.com or call+1 (810) 372-7159. Tell us what you are requesting and how to contact you. We may need to verify your identity or an authorized agent's authority for access, correction or deletion. We respond within the period required by applicable law and explain any denial and available appeal process. We do not penalize you for exercising a privacy right provided by law.
You can unsubscribe using the link in a marketing email or email us with an unsubscribe request. Order, delivery and service messages may still be necessary to complete your purchase.
7. Browser storage
Our cart uses browser local storage. See our cookie policy for what it stores and how to clear it.
8. Security and children's information
No website or communication method can guarantee complete security. Do not send passwords or full payment credentials through our forms. If a security incident requires notice, we will provide it as required by applicable US law.
This store is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us so we can investigate and remove it where required.
9. Questions and complaints
Contact info@besttrailersupply.com if you have a privacy concern. You can also contact your state's attorney general or consumer-protection office. Information about California privacy rights is available from theCalifornia Attorney General.
10. Policy updates
We update the date on this page when this policy changes. We provide any additional notice required by applicable law when a change materially affects how personal information is handled.
Best Trailer Supply, 3082 Duce Road, Kenockee, MI 48006, United States. Contactinfo@besttrailersupply.com or +1 (810) 372-7159.
Nothing in this policy limits rights or remedies that cannot be waived under applicable United States federal or state law. Your consumer rights may vary by state.